The use of any details you provide are for contact or booking purposes only.
We will never sell, rent or share your personal information, including your email addresses and phone numbers with a third party without your prior permission, unless required by law.
All bookings to our project are accepted only on the basis of the following terms and conditions. You, all the members of your party and the Phuket Elephant Sanctuary are bound by these terms and conditions.
You MUST agree to the following declaration shown during the booking process, so we can process your booking. "I confirm that the above details are correct, and I agree to your Terms and Conditions"
All deposits are made in order to secure places on our booking system and are non-refundable. unless specified otherwise.
Phuket Elephant Sanctuary makes no guarantees that volunteer positions, half day or full day visits will proceed as described within our website (or in any other description of events, timetable, or schedule) depending on local conditions, emergencies, and animal behavior on any given day.
We reserve the right to cancel or re-book your reservation in the event of any natural, political, or other unforeseen act over which we have no control. We reserve the right, at any time, to request a full payment prior to your visit.
Phuket Elephant Sanctuary safety rules are demonstrated to all visitors during a video presentation or advised to visitors by their guides and also contained in a document for visitors to read. We reserve the right to refuse service and to terminate any visitor bookings with us, prior to arrival or during your time with us, without refund, should any of these conditions be ignored and/or disregarded, intentionally or not.
Visitors and Volunteers are responsible for any loss and/or damage to their property, and damages cannot be claimed in any eventuality. All media recordings, including but not limited to photographs, audio and video taken at the Phuket Elephant Sanctuary remain the commercial property of Phuket Elephant Sanctuary, and any distribution or resale of such recordings require the written consent from Phuket Elephant Sanctuary.
All visitors to Phuket Elephant Sanctuary accept that they are solely responsible for their own health, safety and belongings and that they fully understand and accept the conditions outlined above.
Adult rates appear on each visit page and apply to anyone 12 years old or over
Child rates, generally 50% of adult rates apply to children under 12 years old (4 - 12 years)
Infants under 4 years old occupying a seat will be free
Year-Round: 30% Deposit Required for
Year-Round: 50% Deposit Required for
All remaining balances must be paid in cash (Thai Baht or USD$), by local bank transfer or PayPal as touchless alternatives, or by VISA and MASTER CARD upon arrival. For VISA, MASTER CARD and PayPal payments a 3% processing fee applies.
As part of our Covid-19 flexible cancellation policy, bookings can be postponed without charge up to 72 hours before the visit date if proof of a flight cancellation or illness related to Covid-19 is provided. The new date must be within 2 years from the originally booked date.
For confirmed bookings, any date changes unrelated to Covid-19 or made within 72 hours of the visit date carry a 30% changing fee.
If you would like to change the program type or date, please contact info@phuketpes.org to inquire about availability and additional charges.
As part of our Covid-19 flexible cancellation policy, bookings can be cancelled or postponed without charge up to 72 hours before the visit date if proof of a flight cancellation or illness related to Covid-19 is provided. In the event a booking is cancelled up to 72 hours before the visit date due to Covid-19, any paid deposit will be refunded.
Covid-19 related cancellations made less than 72 hours before the visit date and all other bookings when cancelled are irreversible, deposits are not transferable and are non-refundable. Arriving late or leaving early does not entitle you to a rebate or refund for unused time.
For your health & safety and as part of our Covid-19 response, currently only private transfers are bookable through our website. You can add a private transfer to your booking by selecting “Transfer Option – Private Van” during the booking process.
Transportation for pick up and drop off service provided by Phuket Elephant Sanctuary must be arranged at least 24 hours before the start of the program.
If you book less than 24 hours before the start of the program, our booking system will only allow you to book the program, and you will be required to manage your own transportation.
To book a private van for locations outside of Phuket, please email info@phuketpes.org
Adult rates appear on each volunteer program and apply to anyone between 18 - 80 who is fit, healthy and willing to work hard for the elephants.
Year-Round for all Programs : 50% Deposit Required
All remaining balances must be paid in cash (Thai Baht or USD$), by local bank transfer or PayPal as touchless alternatives, or by VISA and MASTER CARD upon arrival. For VISA and MASTER CARD payments a 3% processing fee applies.
As part of our Covid-19 flexible cancellation policy, bookings can be postponed without charge up to 72 hours before the visit date if proof of a flight cancellation or illness related to Covid-19 is provided. The new date must be within 2 years from the originally booked date.
If you would like to change the program type or date, please contact info@phuketpes.org to inquire about availability and additional charges.
As part of our Covid-19 flexible cancellation policy, bookings can be cancelled or postponed without charge up to 72 hours before the visit date if proof of a flight cancellation or illness related to Covid-19 is provided. In the event a booking is cancelled up to 72 hours before the visit date due to Covid-19, any paid deposit will be refunded.
Covid-19 related cancellations made less than 72 hours before the visit date and all other bookings when cancelled are irreversible, deposits are not transferable and are non-refundable. Arriving late or leaving early does not entitle you to a rebate or refund for unused time.
We provide simple, clean, air-conditioned accommodation for volunteers which include a private bedroom with private bathroom as well as a fridge and complimentary WiFi. The accommodation is located 5 minutes from the sanctuary, and daily transport to and from Phuket Elephant Sanctuary is provided. For more information on accommodation, please contact info@phuketpes.org.
The use of Drones at Phuket Elephant Sanctuary is strictly prohibited as it scares our elephants.
These rules are for the safety of our elephants and our guests